Robust, lightweight and long-lasting: these are the qualities of the igus energy chains made from high-performance polymers.
To ensure user safety, igus now offers a 36-month guarantee on its energy chains.
To obtain a certificate, customers simply have to open the online service life calculator for e-chains and enter the dynamic specifications and the environmental conditions of the application. The online tool will then calculate the guaranteed service life of the energy chain. With one click, the customer receives the certificate by e-mail.
To determine the service life of its products, igus puts them through their paces under the most adverse conditions all the way up to a total failure in its 3,800 sqm laboratory. The result: 10 billion e-chain cycles per year.
Based on this test data, the motion plastics specialist has been able to grant a 36-month guarantee on its chainflex cable range since 2015.
Extensive testing to determine service life
According to igus, it is the only provider worldwide to offer a 36-month service life guarantee on its e-chains. The service life calculator helps igus to live up to this promise.
Using the data from the test laboratory, it determines the operating time of the igus standard energy chains in customised applications. Over 4,000 tests and more than 7,500 results flow into the online tool. More tests are performed every day in the endeavour to deliver more precise statements about the service life, which according to the manufacturer, is often 10 years or more.
“The new guarantee service gives buyers the surety of being able to design their individual application exactly, and always choose the most cost-effective e-chain that works with reliability”, explains Michael Blaß, head of the e-chain systems division at igus.
“If an energy chain fails due to wear and tear within the guarantee period, the customer will receive a free replacement.”
Two simple steps
The customer can obtain the guarantee certificate in just two steps.
Firstly, they call up the service life calculator at www.igus.com.au/e-chain-guarantee and specify the application parameters such as speed, acceleration, additional load and travel distance. As an option, it is possible to enter external influences such as dirt, impact and the ambient temperature. The online tool will then determine the operating time of the energy chain in double strokes.
The customers can have their certificate sent to them by e-mail using a button. “Either the calculated double strokes or 36 months are guaranteed, whichever comes first”, says Blaß.
The special feature of the chain guarantee is that the customer gets the guarantee certificate whilst using the service life calculator, even before the purchase.
Robust igus energy chains are available in Australia from Treotham Automation, a leading supplier of high-quality electrical components and products to a wide range of industrial markets.
Treotham Automation Pty Ltd
1300 65 75 64
